the FAQ for the incomers

Since I’ve been on this “customer experience in college ministry” kick, I’ll offer a Fridea to match:

Prepare FAQs for the important next steps you want incoming students to take.

For instance, do you have a strong means for helping students understand how to get involved in a church (from choosing to joining to participating)? Where’s the step-by-step for small group involvement? Or for leading within the ministry – even if that won’t happen just yet?

The format could vary, but having these items in front of your students both proclaims their value and offers a concrete next step. And (presumably) they could be used year-round, not just at the start of school.

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