I’ve been writing about “customer experience” in college ministry, because any college minister should care deeply about the actual experience of the ministry’s members, whether or not it translates into “numbers,” etc.

One big opportunity to improve students’ experience within your campus ministry will arise if/when you become familiar with what they hope your ministry provides. Many college ministries already have some sort of “Get to Know You” form that new guests fill out. Many ministries also make a point to have a leader sit down with those visitors ASAP. In both cases, though, I wonder how often students are asked,

“What do you hope to get out of this college ministry?”

(If they’re clearly still in the deciding process, you could change “this” to “a” and accomplish the same thing.)

Clearly, students will have a variety of reasons for attending – some more noble than others, some more practical than others, and some more actionable than others. But don’t you think knowing this information – for as many students as possible – would help your staff and leaders think better about providing a great experience? Even when a student “just wants to find a girlfriend” or otherwise hasn’t set their hopes high enough, it’s very useful information for discipling him (or her). And plenty of students might surprise you, even leading you to consider new activities or new emphases.

Don’t get me wrong: This isn’t about “meeting customer preferences” to keep people or get new members. I’m talking about discipleship, which should always concern itself with how well forms fit the audience.